What are our PC Maintenance & Antivirus Packages and what do they mean for you?
Our PC maintenance & antivirus packages work continually in the background on your PC or laptop, cleaning your file systems, protecting it against threats and intrusions, and if you choose, creating regular backups of your files either to a local drive, or to our secure offsite location, all without interrupting the use of your computer.
How our PC maintenance & antivirus packages work:
A tiny program is installed on your computer that continually monitors your computer software and hardware components. This tiny program overseas the maintenance of your computer files and software. Also, depending on your package choice, our program installs our antivirus package (custom Emsisoft-based security), our remote support agent, and our backup management software.
Items monitored in your computer include processor (CPU) performance and temperature, hard drive performance, temperature and capacity, file system fragmentation and overall health, memory usage and performance, antivirus/anti-malware status, installed drivers, firewall status, BSOD (Blue Screen Of Death) errors, application crashes, Windows update status, and more. Monitoring these things allows us to catch any issues before they start, and help prevent potential failures and expensive repairs.
If selected, our antivirus package replaces your existing antivirus and antispam software, removing the need for multiple subscriptions, while protecting your files and online activity in real time. Our package provides business grade security, with hourly updates, protecting all your online access including emailing, banking, internet browsing, malware and bot intrusion prevention, and more.
What it doesn’t do:
Our PC maintenance and antivirus packages can prevent a wide range of computer problems, but we recognize that not all issues can be resolved this way. Failed internet connections, damage from storms/electrical surges, email provider issues, dead power supplies, etc. may still require a visit to our workshop or your home or business for repair. In such cases we offer a discounted workshop rate to those who subscribe to our maintenance packages.
Our PC maintenance and antivirus packages “monitor” your computer in real time, but this does not mean our technicians can view your emails, websearches, hard drive contents, personal files or folders at any random time. Our maintenance & antivirus packages monitor your PC strictly at the operating and hardware file system levels.
We do offer an on-demand remote support service, where one of our technicians remotely accesses your PC to fix software issues. This remote support requires your permission each time before access is available to us, and is billed separately to our PC maintenance and antivirus packages.
Is my computer compatible?
Our maintenance packages can be run with any Windows PC or laptop running Windows 10 and 11, and MacOS 10.15 and up.
Windows 7, 8 and 8.1 can no longer be supported.
Support for Linux and mobile devices is in development and will be available soon.
How much does it cost?:
- Basic Maintenance Package —– $16.50/ month
PC maintenance done in the background
Temp file removal and disk cleanup
Browser cache and extension check and optimize
Critical OS updates check and installation
File system integrity scan and defragment
Windows startup routine check and optimize
HDD, memory and video integrity check
Applications check and update as needed
Uses your own antivirus software - Basic Plus Maintenance Package —— $22/ month
Everything in basic maintenance package, plus virus protection by our custom Emsisoft-based security, installed and managed by us - Extended Maintenance Package —— $33/ month
Everything in basic maintenance package
Weekly data backups to secure off-site data servers we manage
Uses your own antivirus software - Ultra Maintenance Package —— $44/ month
Everything in basic maintenance package
Weekly data backups to secure off-site data servers we manage
Virus protection by our custom Emsisoft-based security, installed and managed by us
NOTE: Listed plan pricing is for 1 computer, and includes GST. Plans are on month to month basis,
and can be changed at the end of any month. Plan cancellations require 7 days notice in
writing. PC hardware upgrades, support requests, or issues outside of package maintenance scope
will be charged extra at regular hourly rates. Using our custom Emsisoft-based security removes existing malware and antivirus software, cancelling the need for further subscriptions, keeping costs downClick here to sign up for one of our PC maintenance & antivirus packages, or call us on 07 4171 0981