By engaging the services of Michael’s Computer Services (here after referred to as MCS) you agree to pay in full for all work carried out on your behalf, including but not limited to parts and labour.
On completion of the job, you agree to make payment & collection of goods in a timely manner (within 7 days) and understand that all goods not collected within 60 days of completion/notification will be deemed the property of MCS and may be disposed of at our discretion to recover costs (unless prior arrangement has been made.)
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At Michael’s Computer Service we have a first in, first served policy – this means that we always aim to do the jobs in the order they have come in. We do however realize that some jobs are actually urgent & that’s why we offer a Priority Service – allowing these jobs to jump to the front of the queue. Priority jobs will be billed at our Priority Rate. (See Fees & Charges below)
Payment of Goods & Services
- All workshop jobs must be paid for upon completion.
- For your convenience we accept the following payment options:
- Cash
Eftpos
Visa
Master Card
Direct Deposit (prior to pick up) - Under no circumstances will goods be released until full payment is received.
- All goods sold remain the title and property of Michael’s Computer Services until paid for in full.
Fees & Charges
- There is a minimum charge of $45 for all services provided. While we are happy to give advice please note that our minimum charge may apply.
- Standard Rate $110 per hour – this is our standard flat rate charge per hour for home and small business, and covers labour costs only (charged in 5 min blocks)
- Priority Rate $180 per hour – this is the rate charged per hour for urgent jobs allowing them to be completed pronto ahead of other jobs in the queue.
- After Hours $180 per hour – no we are not on call 24/7. This is for clients who have pre-arranged to have work or maintenance carried out on their computer outside of our regular business hours.
- Call out Fee – yes we can come to you. Traveling is charged at $1.50/km, from us to you. A minimum fee of $55 applies for all onsite jobs. This is of course in addition to our hourly rate & any parts needed on the job.
Please Note:
All goods and repaired items not collected within 60 days of completion/notification will be deemed the property of Michael’s Computer Services & may be disposed of at our discretion.